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What If Order Wasn't Delivered?
What If Order Wasn't Delivered?
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Written by Seaburn
Updated over a week ago


Orders shipped with Canada Post generally arrive within 6 business days from the ship date, however, they may experience delays related to Canada Post. You can check out their current service alerts here!

If your order hasn't arrived after 10 business days from the ship date, check in with our live agents, and we can investigate this for you.

Please note: Canada Post inquiries are handled via a ticketing system. Tickets are dealt with in the order that they are received, and can take 24-48 business hours to be processed.


If you have yet to receive your same-day or next-day order within your order's delivery time frame, check in with a live agent, and we can check in with our courier for an ETA.

Please check in with us before contacting Canada Post regarding any shipping delays.

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