Contact Us

Do you have a phone line?

If you would like to speak to someone on the phone, you now have the option to Schedule a Callback. To schedule a call back, visit our Contact Us page. You will then be prompted to choose a Date & Time: Then you will be prompted to enter your name, email, reason for call, and the order number. Click the Captcha to confirm your identity, and click Request a Call, and an agent will be in touch with you.

How Do I Contact MMJ?

At MMJ, we're passionate about helping our members discover the best cannabis products for their needs, and we're always here to answer any questions or address any concerns that you may have. We can be reached by... Live Chat - Simply click on the chat bubble located at the bottom right of our website to start a conversation with one of our knowledgeable customer service agents. Email - You can also send us an email at [email protected] and we'll get back to you as soon as possible. At MMJ, we take pride in providing exceptional customer service and are committed to helping our members have the best possible experience with our products and services. So don't hesitate to reach out to us - we're always here to help!

How do I get a refund?

If you've encountered any problems with your order like getting a defective product, something that doesn't match what you ordered, an item that wasn't sent, or your order not being delivered at all, you can request for a refund. To request a refund, simply navigate to My Account, pull your order history, locate the item(s) you would like to request a refund for, and click Ask for a Refund. Your refund request will be submitted and an agent will follow up with you once a decision has been made. To check on the status of your refund request, simply click on My Refund Requests under My Account. The request will either be approved or rejected -- if the status is in processing, or on hold, that means a decision has not yet been taken. Refund requests for product issues are handled via a ticketing system, and dealt with in the order that they are received. Refund requests are handled within 24-48 hours of submission. Important: In cases of defective or damaged product, or any product issues (such as wrong product received, missing product, etc.) it is our custom to ask for photos. The reason we ask for photos is so that we can provide valuable feedback to our vendors and shipping team to prevent similar issues in the future. Please know that when we ask for photos, it is not to question your honesty or integrity. Our main goal is to ensure that our customers receive the best possible resolution and to provide detailed feedback to our partners. *Please note as we enter the warmer months, certain products, including but not limited to, edibles and concentrates may melt or alter consistency during transportation. When ordering, be sure to keep an eye on your tracking so you can retrieve your order as soon as possible. We suggest placing any effected items in the fridge to cool down. All products will remain safe to consume.

Why Am I Not Receiving MMJ emails?

At MMJ Canada, we understand how important it is to stay connected with our valued members. That's why we want to make sure that you receive all our important emails straight to your inbox. Sometimes emails land in your junk/spam box if you do not have the sender of the email saved on your contact list. Whitelisting us with your email provider will ensure that all emails from MMJ will be delivered to your inbox. What does it mean to whitelist an email? A whitelist provides your email provider with a list of email addresses that you would like to receive emails from. Whitelisting us allows you to avoid the hassle of fishing through your junk/spam folder for important emails. How do I whitelist an email address? Whitelisting an email address requires different methods depending on your email provider. In general, most providers have an address book, whitelist, or safe list that you can add an email address to. Here is a brief outline of how to whitelist us for various email providers. How to whitelist on Gmail 1. Navigate to the top-right corner of the screen and select the gear icon and select "show all settings" from the dropdown menu 2. Click on the tab labelled "Filtered and Blocked Addresses" to navigate to the existing filters section. 3. Create a new filter with the following address: [email protected] 4. Check "never send it to spam" and create a filter. How to whitelist on Gmail Mobile App 1. Navigate to the Spam or Junk Folder of your Gmail application. 2. Click on the message that you would like to white list. 3. Click on the dotted line in the top-right-hand corner. 4. Select " Report not spam from the drop-down menu" How to whitelist on Microsoft Outlook 1. Go to options under the settings icon of outlook 2. Navigate to Junk Email 3. Click on safe senders. 4. Add [email protected] to safe senders and click on the add button. 5. Save the settings. How to whitelist on Outlook Mobile App 1. Click on the email that you want to whitelist. 2. Go to the three dots located top-right corner. 3. Choose "Move to focused inbox" from the drop-down menu. 4. Choose " Move this and all future messages" when prompted by a pop-up screen. How to whitelist on Yahoo 1. Click on the settings icon, and select "More settings" from the drop-down menu. 2. Choose "Filters from the menu on the left and click on "add new filter". 3. Fill out the from section with: [email protected] 4. Send emails from this address to the inbox. How to whitelist on Yahoo Mobile App 1. Click on the sidebar and navigate to your spam folder. 2. Find the email that you would like to whitelist. 3. Move the email to the inbox. How to whitelist on other email providers Unfortunately, there is no standard method to whitelist an email address. However, in general, you will be able to whitelist an email address through these two methods: 1. By adding the address or its domain to the address book of the email application. 2. Clicking on our email in the junk mail and moving it to the safe sender's list or your inbox. If neither of the options are available, contact the support team of your email provider, and they should be able to help you out.